What else should you know about Max Care?

• We can only fix what you bring to us. If you lose any scooter component, or if you lose the scooter itself, or if it gets stolen from you, we won't be able to help you with that. In such case, we will be happy to assist you. However, any missing parts you will have to buy yourself. Still, we will give you a discount on them.
• The use of free repair, including parts, comes with a one-time fee of €50 (or 10% of the repair value, if exceeding €50). The value of the repair is calculated as the price of used spare parts and €50 per hour of work. This fee protects us from people misusing the service.
• We will only repair what prevents the vehicle from being used fully. For instance, if the paint finish or fender gets scratched – that is not covered by free repair. Where it is possible to repair a part without compromising functionality or safety, such part may get repaired instead of replaced with a new one.
• Max Care can only be obtained when purchasing a new device. The Max Care can only be extended during the subscription period, and this no later than on the last day before Max Care expires. We reserve the right not to offer any further extension of Max Care.
• In case of any damage where it is uneconomical for us to have the vehicle repaired, you will receive a replacement vehicle of the same make and type, if possible. If not possible, you will get other vehicle of the same class and of similar or better specs. However, it may not be a new vehicle but a vehicle of age and wear similar to your destroyed vehicle. The use of this service is for a one-time fee of 10% of the purchase price of the original vehicle.
• Max Care does not cover vandalism or damage to the goods due to insufficient protection, for instance when you leave a vehicle unattended overnight locked to a bicycle stand. The principle of common sense applies and the damage must be a result of an accident/fall or the like.
• Max Care does not cover damage caused by handling going against common sense, force major, usage in violation of the instructions found in the manual, any use breaching the guide to safe riding, by extreme use (e.g. for racing), using the vehicle otherwise than for transport, overloading the vehicle, exposure to water or humidity, by neglecting the required service, unprofessional installation, tampering with the vehicle or by irresponsible storage. We are simply here for you and will help you whenever we see you treat your vehicle responsibly and sensibly.
• Max Care does not apply to usual wear and tear or to consumables given the vehicle's age or kilometers travelled. For instance, if you wear down your tires, you can buy new ones at a discount. But the tires themselves will not be provided to you free of charge. The consumables include, for instance, brake pads, brake fluid, tires, inner tubes, chassis suspension elements and the like.
• Max Care can be used within the boundaries of fair use rules. It is provided to both individuals and businesses. However, businesses may only use Max Care where scooters are not used directly for doing business. For instance, Max Care cannot be used if you run a scooter rental shop, provide a scooter sharing service, food delivery and the like – meaning when a vehicle is directly linked to profit generation or doing business.
• You may cancel your Max Care free of charge within 14 days of extension, provided you do not make use of it during that period.
• The detailed terms and conditions and rules are set out in the Max Care General Terms and Conditions forming part of our General Business Terms and Conditions.